Great customer service day at Office Max and Apple in Indy

Today was a beautiful day to start with, and it just kept getting better.  After landing a new client, I had some errands to run and made my first stop at Office Max on 86th St. to get a quote on binding some workbooks for my upcoming workshop, 'Your Personal Brand' for NAWBO at the end of the month.  They gave me several good options and I steered to the paper aisle to pick up some high quality printing paper, because I decided to do the actual printing myself to save some of the cost.  Matt, the Office Max employee, offered to help and pointed out a great paper that was buy 2, get one free.  I jumped on it and away I went.  I also wanted to find out how much the equipment would cost to do the binding of the notebooks myself.  I love being able to do projects on my own time!  Matt quickly found me searching again and pulled me to the correct aisle, showed me the equipment, pulled out the instructions and even showed me how easy it was to operate.  This was great, as the punch and bind systems don't look all that straight forward, if you've never done it before.  Again, I was impressed and decided it was well worth the investment, since it was so reasonably priced!  Great day!

My next stop was the Apple store for a spare power adapter for my new Mac.  There's nothing wrong with the one that come with my MacBook Pro, I just want an extra one for travel and the living room when I'm mobile.  I walked in and as usual, there is a sea of blue shirted young people spread throughout the store, helping every customer one on one.  I quickly went to the accessories wall and was greeted by one of them, asking what I was looking for.  I told him I just needed a power cord and pulled the 45W one off of the shelf that looked exactly like the one I have.  I thought I was done.  He asked me which computer I had, to which I replied 'the small laptop'.  Now I realize how stupid of an answer that is.  He led me over to the computers, pointed to the 13" MacBook Pro and asked me if that was the one.  Bingo--yes it is!  "Well," he said patiently, "then you will need the 60W power cord, not the 45", as he walked back over to the wall and pulled down the appropriate box.  Saved me a trip back to the store!

On top of that, he quickly found another blue shirted young man, and asked him if he could check me out.  "Of course," he said, and he proceeded to scan the item with his phone, tell me the total, scan my credit card, then asked me if I'd like a paper receipt, one mailed to my email address, or both.  All of this was achieved in the middle of the store without having to wait in a single line!  I couldn't believe it!  E-mail please!  What a concept!  I was in and out of that store within 5 minutes!  They know how to do customer service!!

www.lynnzettler.com

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